Before we get into the legal bits, we just wanted to say that there's a real person behind Along Those Lines. If something isn't quite right with your order, please don't worry! We'll always do our best to resolve things fairly, reasonably and as quickly as possible. We genuinely want you to love your artwork and will work with you to find the best solution wherever we can.

1. Overview
 

Every Along Those Lines print is made to order especially for you through our trusted print-on-demand fulfilment partner, Gelato. We do not hold stock, which helps reduce waste and ensures every piece is produced specifically for each order.
 

Because our products are made to order, some aspects of our returns and cancellation process differ from those of businesses that sell pre-manufactured stock.
 

Nothing in this policy affects your statutory rights under UK consumer law.
 

2. Production & Fulfilment
 

Once an order is placed, it is sent to our fulfilment partner for production.
 

Where possible, orders are produced at the facility closest to the delivery address to reduce shipping times and environmental impact. Production location may vary depending on availability, production capacity and logistics.
 

As production begins quickly, changes may not always be possible once an order has been placed.
 

3. Delivery Times
 

Estimated delivery times include both production and shipping.
 

• United Kingdom: typically 4–7 working days

• International: delivery times vary depending on the destination
   

These delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to courier services, customs processing, severe weather or other circumstances outside our control.
 

4. Shipping Costs
 

Shipping costs are calculated automatically at checkout based on factors including:
 

• Delivery destination

• Product size and type

• Quantity ordered

• Selected shipping method
   

Any applicable shipping charges will be displayed before you complete your purchase.
 

5. Customs & Import Charges
 

For international orders, customs duties, import taxes or local handling charges may apply once your order reaches its destination country.
 

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
 

6. Delivery Address Changes
 

Please ensure your delivery details are accurate before placing your order.
 

If you notice an error, contact us as soon as possible at hello@alongthoselines.co.uk.
 

Once production has started, it may not be possible to amend the delivery address.
 

If an order is returned because an incorrect or incomplete address was provided, we may be able to arrange a replacement, although additional production and shipping charges may apply.
 

7. Lost Orders
 

If your order appears to be lost in transit, please contact us as soon as possible, ideally within 20 days of the estimated delivery date.
 

We may ask you to confirm that the order has not been received while we investigate with the courier.
 

Where an order is confirmed as lost, we will normally arrange a replacement or another appropriate remedy.
 

8. Damaged, Faulty or Incorrect Items
 

We want every order to arrive in perfect condition.
 

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible, ideally within 20 days of delivery.
 

Please include:
 

• Your order number

• A description of the issue

• Clear photographs showing the problem
   

​We reserve the right to request additional information where reasonably necessary to investigate a claim.

This helps us investigate your claim quickly with our fulfilment partner.
 

Where a claim is approved, we will normally offer a replacement in the first instance where appropriate. If a replacement is not possible or does not resolve the issue, we will provide a refund or other appropriate remedy in accordance with your statutory rights.
 

9. Returns
 

As every item is produced to order, returns are considered on a case-by-case basis and will always be handled in accordance with your statutory rights under UK consumer law.
 

If you would like to return an item, please contact us before sending anything back so we can advise you of the available options.
 

Where a return is accepted, the item must normally be returned unused, in its original condition and, where reasonably possible, in its original packaging.
 

This policy does not affect any rights you may have under the Consumer Rights Act 2015 or other applicable consumer protection laws.
 

10. Cancellations
 

Because production begins shortly after an order is placed, cancellation requests cannot always be accommodated.
 

If you need to cancel or amend an order, please contact us immediately at hello@alongthoselines.co.uk.
 

Where cancellation is possible, we will process your request promptly. If production has already begun or the order has been dispatched, different rights may apply depending on the circumstances and applicable consumer law.
 

11. Colour & Print Variations
 

We make every effort to display our artwork and product images as accurately as possible.
 

However, slight differences in colour, brightness or finish may occur due to differences in screen settings, lighting conditions and commercial printing processes.
 

Minor variations in colour, print alignment or finish are considered normal and do not constitute a fault unless the product differs materially from its description.
 

12. Delivery Responsibility
 

Once your order has been dispatched, it is handled by independent courier services.
 

While we cannot control courier performance or delays once an order is in transit, we will always do our best to assist you if any delivery issues arise.
 

13. Packaging
 

We take great care to ensure your order is packaged securely.
 

Depending on the product ordered:
 

• Posters may be shipped flat or in protective mailing tubes.

• Framed prints are carefully packaged using protective materials and may arrive separately from other items in your order.
   

14. Contact Us
 

If you have any questions about shipping, returns or your order, we're always happy to help.
 

Email: hello@alongthoselines.co.uk

Website: alongthoselines.co.uk